You can have your online order delivered to any address you specify within Germany and Austria . Sales through our shop are currently only made to customers within Germany and Austria. Your billing address must therefore be within Germany or Austria.

Delivery is only possible to delivery addresses in Germany and Austria . Shipping takes place within 1-2 working days via DHL. Please note that no deliveries are made on Sundays and public holidays.

Germany :
For orders over 80€, shipping is free .
For orders under 80€ the shipping fee is 5.90€.

Austria :
For orders over 100€, shipping is free .
For orders under 100€ the shipping fee is 13.99€.

If you do not like an item, you can return the item to us within 14 days in unused condition. Of course you can try on the clothes.

Please note that used or damaged items cannot be refunded.

To create a return, go to your order information, you will find the link in your shipping confirmation email, or if you have created a user account in your order overview. There you can select the items you want to return and create a DHL returns shipping label. With DHL Retoure Online, the shipment does not include a return label. If you wish to return the item, you can either print out the return label yourself or use the QR code on your smartphone, which is used to print the return label in all DHL branches, so that you no longer need a printer ( mobile returns ). There are no additional costs for you to use Mobile Returns. Please note that the return link is only valid for 14 days after delivery.

If your order contains only reduced items, we will deduct the return costs of €5.90 from the refund of the purchase price.

As soon as we have received your return, we will process your return request within 1-3 working days and refund the amount to the payment method used. It may take a few days until you receive the amount, as this depends on your payment method / bank
is.

Please also note our information in our terms and conditions. There you have the legal information on the subject of shipping, returns, right of withdrawal, etc.

If you have any further questions or need help, please feel free to contact us.

Due to the statutory right of withdrawal, you can return the purchased goods within 14 days without giving a reason. Details on the beginning of the cancellation period, the form and the consequences of the cancellation can be found in the declaration of cancellation, which is part of our General Terms and Conditions.

Of course we offer you our voluntary return guarantee, ie you can return the unworn and undamaged items up to 14 days after receipt of the goods.

If you do not like an item, you can return the item to us in unused condition within 14 days .

Of course you can try on the clothes.

Please note that no refunds are possible for used or damaged items.

GERMANY (DE) & AUSTRIA (AT):
To create a return, simply go to your order information. You will find the link in your shipping confirmation email or, if you have created a user account, in your order overview. There you can select the items you want to return and create a DHL returns shipping note. With DHL Return Online, there is no return label included with the shipment. If you wish to return an item, you can either print out the return label yourself or use the QR code on your smartphone, which is used to print the return label in all DHL branches, so you no longer need a printer ( mobile return ). There are no additional costs for you to use mobile returns.

Please note that the return link is only valid for 14 days after delivery . For returns, we deduct the return costs of €5.90 (D) / €12.20 (AT) from the refund of the purchase price.

Under the following links you will find the DHL/Post locations (DE) and Austrian Post locations (AT) near you.

As soon as we have received your return, your return request will be processed within 1-3 working days and the amount will be refunded to the payment method used.
It may take a few days until you receive the amount, as this depends on your payment method/bank.

Please also note our information in our terms and conditions. There you will find legal information on shipping, returns, cancellation rights, etc.

A 14-day return policy applies to all purchases from denim fabrik .

Tags and/or labels may not be removed
The product must be unused and undamaged
Underwear and/or masks cannot be exchanged

Of course you can try on the clothes.

Germany :
For returns, we deduct the return shipping costs of €5.90 from the refund of the purchase price.

Austria :
For returns, we deduct the return shipping costs of €13.99 from the refund of the purchase price.

An exchange in the usual sense is unfortunately not possible. You must first send the goods back to us as a return and then reorder the desired item.

Shipping costs are not refundable when an order is returned.

Germany :
For returns, we deduct the return shipping costs of €5.90 from the refund of the purchase price.

Austria :
For returns, we deduct the return shipping costs of €13.99 from the refund of the purchase price.

Please note that shipping in Germany is free for orders over €80 and in Austria for orders over €100.

The refund is always made in the same way as the original payment method.Once
Once we have received and processed your return at our warehouse, it may take up to 5 days for the refunded amount to be available on your original payment method. In the
As a rule, you will receive your refund within 8 days after the package has been handed over to DHL.

All possible payment methods are displayed to you during the ordering process.
There are the following payment options:

Credit card (Visa, MasterCard, Amex)
PayPal
Klarna (More Info)
Apple Pay (More Info)
Express checkout option with Paypal and Google Pay

How can I pay with PayPal?

PayPal is an online payment service that allows you to pay securely, easily and quickly. When paying via PayPal, you will be redirected to the PayPal page at the end of the ordering process on denim fabrik .de. If you are already a PayPal customer, you can log in there with your PayPal user data and confirm the payment. If you are not yet a PayPal customer, you can open a PayPal account during the ordering process and then confirm the payment.

After completing your order, you will receive an e-mail confirming receipt. You can find more information about PayPal at www.paypal.de

Unless there are exceptions, the user can revoke the contract within the period specified below (usually 14 days) without giving reasons. In this section, users can learn more about the cancellation policy.

To whom the right of withdrawal applies:

According to EU law, European consumers have a statutory right of cancellation for contracts that are concluded online (distance contracts). You can withdraw from the contract for any reason and without justification within the period applicable to your case. This right of withdrawal applies unless exceptions are listed below.

The rights set out in this section do not apply to users who are not acting as European consumers.

Exercise of the right of withdrawal

In order to exercise his right of withdrawal, the user must send the provider an unequivocal statement stating his decision to withdraw. For this purpose, users can use the model withdrawal form found in the "Definitions" section of the Terms and Conditions. However, users are free to express their decision to withdraw by means of an unequivocal statement in any other appropriate way.

In order to meet the deadline to exercise this right, the user must submit the declaration of withdrawal before the expiry of the withdrawal period.

When does the cancellation period expire?

When purchasing goods, the cancellation period ends 14 days after the day on which the user or a third party named by the user who is not the carrier comes into possession of the goods.

When purchasing several goods in one order, which are then delivered separately, the cancellation period ends 14 days after the day on which the user or a third party named by him, who is not the carrier, comes into possession of the last delivered goods, the last lot or last part.

Effects of Revocation

Users who duly revoke a contract will be reimbursed for all payments made to the provider, including delivery costs where applicable.

However, the provider is not obliged to reimburse additional costs if the user has chosen a different type of delivery than the cheapest standard delivery offered by the provider.

The refund will be made immediately, but no later than 14 days after the day on which the provider is informed of the user's decision to withdraw from the contract.

The provider makes the repayment using the same means of payment that the user used for the original transaction, unless something else was expressly agreed with the user. In any case, the refund does not incur any costs or fees for the user....when purchasing goods

The user must return or hand over the goods to the provider or a person authorized by the latter to accept the goods without undue delay and in any case no later than 14 days from the day on which he informed the provider of his decision to withdraw from the contract, unless the seller has offered to collect the goods himself.

The deadline is met if the user hands over the goods to the carrier before the expiry of the 14-day period or otherwise returns the goods as stated above.

The provider can refuse the repayment until he has received the goods back or until the user has provided proof that he has sent back the goods, whichever is the earlier point in time.

The user is only liable for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

The user bears the cost of returning the goods.

You can find complete information on the right of withdrawal here:

(EN)General Terms and Conditions
(EN) Terms and Conditions