Our discount campaign for everyone who likes to save

*Get 15% discount with code: HALLO15

Discount Conditions

Our conditions for the 15% discount on denim fabrik.de are as follows:

You will receive 15% discount on the entire order.
Items that have already been reduced are excluded .
The minimum order quantity is €50.00 (excluding any shipping costs).
Two uses per customer.
Cannot be combined with other discounts.
This discount code is valid until December 31, 2024 (11:59 p.m.)
Discounts cannot be applied retrospectively.
A payout of the discount is not possible.

Denim Factory - Shipping and Returns Info

Our shipping and return conditions.

Shipping Terms

You can have your online order delivered to any address you specify within Germany and Austria . Sales via our shop are currently only made to customers within Germany and Austria. Your billing address must therefore be within Germany or Austria.
Delivery only takes place to delivery addresses in Germany and Austria. Shipping takes place within 1-2 working days via DHL. Please note that there is no delivery on Sundays and public holidays.
Germany :
Shipping is free for orders over €80.
For orders under €80 the shipping fee is €5.90.
Austria :
Shipping is free for orders over €100.
For orders under €100, the shipping fee is €13.99.

Return Policy

If you don't like an item, you can return the item to us in unused condition within 14 days .

Of course you can try on the clothes.

Please note that no refunds are possible for used or damaged items.

To create a return, simply go to your order information; you can find the link in your shipping confirmation email or, if you have created a user account, in your order overview. There you can select the items you want to return and create a DHL returns shipping note. There are no additional costs for you to use mobile returns.

Please note that the return link is only valid for 14 days after delivery.

Germany :
For returns, we deduct the return shipping costs of €5.90 from the refund of the purchase price.

Austria :
For returns, we deduct the return shipping costs of €13.99 from the refund of the purchase price.

As soon as we have received your return, we will process your return request within 1-3 working days and the amount will be sent to the payment method used
Reimbursed. It may take a few days until you receive the amount as this depends on your payment method/bank.

Please also note our information in our terms and conditions. There you have the legal information about shipping, returns, right of withdrawal,
Etc.

right of withdrawal

Unless there are exceptions, the user can revoke the contract within the period specified below (usually 14 days) without giving reasons. In this section, users can learn more about the cancellation policy.
To whom the right of withdrawal applies:
According to EU law, European consumers have a statutory right of cancellation for contracts that are concluded online (distance contracts). You can withdraw from the contract for any reason and without justification within the period applicable to your case. This right of withdrawal applies unless exceptions are listed below.
The rights set out in this section do not apply to users who are not acting as European consumers.
Exercise of the right of withdrawal

In order to exercise his right of withdrawal, the user must send the provider an unequivocal statement stating his decision to withdraw. For this purpose, users can use the model withdrawal form found in the "Definitions" section of the Terms and Conditions. However, users are free to express their decision to withdraw by means of an unequivocal statement in any other appropriate way.

In order to meet the deadline to exercise this right, the user must submit the declaration of withdrawal before the expiry of the withdrawal period.

When does the cancellation period expire?

When purchasing goods, the cancellation period ends 14 days after the day on which the user or a third party named by the user who is not the carrier comes into possession of the goods.

When purchasing several goods in one order, which are then delivered separately, the cancellation period ends 14 days after the day on which the user or a third party named by him, who is not the carrier, comes into possession of the last delivered goods, the last lot or last part.

Effects of Revocation

Users who duly revoke a contract will be reimbursed for all payments made to the provider, including delivery costs where applicable.

However, the provider is not obliged to reimburse additional costs if the user has chosen a different type of delivery than the cheapest standard delivery offered by the provider.

The refund will be made immediately, but no later than 14 days after the day on which the provider is informed of the user's decision to withdraw from the contract.

The provider makes the repayment using the same means of payment that the user used for the original transaction, unless something else was expressly agreed with the user. In any case, the refund does not incur any costs or fees for the user....when purchasing goods

The user must return or hand over the goods to the provider or a person authorized by the latter to accept the goods without undue delay and in any case no later than 14 days from the day on which he informed the provider of his decision to withdraw from the contract, unless the seller has offered to collect the goods himself.

The deadline is met if the user hands over the goods to the carrier before the expiry of the 14-day period or otherwise returns the goods as stated above.

The provider can refuse the repayment until he has received the goods back or until the user has provided proof that he has sent back the goods, whichever is the earlier point in time.

The user is only liable for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

The user bears the cost of returning the goods.

You can find complete information on the right of withdrawal here:
(EN)General Terms and Conditions
(EN) Terms and Conditions

Here you will find answers to the topic:

User Account & Order

customer account

If you have an account with denim fabrik. de your purchase will be even easier and more comfortable.
There are many advantages for your personal customer account. You only have to enter your data once and can then order quickly and easily again and again. You can also view your previous orders and not enter your address data again for your next visit.
Your advantages at a glance:
- Simple and convenient ordering, you only enter your data once.
- You can save different addresses and delivery addresses.
- You can see the previous orders, check the status, etc.
- You can delete the online customer account at any time.
- Newsletter settings can be changed in the customer account at any time.
- Special offers and discount promotions.

order confirmation

If your order is successful, you will receive a confirmation of receipt by email. If you have not received an e-mail, please check your spam folder and check whether your inbox is full and therefore no more e-mails are being received. If you still haven't received an email, please feel free to contact us.

View and track orders

After the goods have been shipped from our warehouse, you will receive a "Shipping update" email with the tracking number from DHL. You can use this to easily view the delivery status and planned delivery.

Note that there is no delivery on Sundays and public holidays.

cancel or change an order

In order to send your order to the desired delivery address as quickly as possible, we will process it immediately. It is therefore not possible to cancel or change the order. You can of course return the order upon receipt by exercising your statutory right of cancellation or within the 14-day return period.

Where can I have my order delivered?

You can have your online order delivered to any address you specify within Germany . As soon as the goods have been handed over to DHL, DHL offers you further options, such as depositing an order in a Packstation.
In order to avoid delays in delivery (incorrect address, recipient could not be found, etc.), it is essential that correct and complete data is entered during the ordering process. We also recommend that you include your phone number in case there are any queries.
Sales via the online shop operated at www.denimfabrik.de are currently only made to customers within Germany. The customer's billing address must therefore be within Germany. Delivery only takes place to delivery addresses in Germany.

Package not arrived yet?

As soon as your order has left our warehouse, you will receive an email with the shipping update. This contains a direct link to DHL tracking and the tracking number of your package. This allows you to track the progress of the delivery at any time. Our courier DHL usually needs 1-3 working days to deliver your package. If you have not received your package within the regular delivery time, please contact us so that we can investigate the whereabouts of your delivery for you.
Note that there is no delivery on Sundays and public holidays.

Shipping

Germany :
Shipping is free for orders over €80.
For orders under €80 the shipping fee is €5.90.

Austria
:
Shipping is free for orders over €100.
For orders under €100, the shipping fee is €13.99.

Here you will find answers to the topic:

Payment & returns

payment options

All possible payment methods are displayed to you during the ordering process.
There are the following payment options:
Credit card (Visa, MasterCard, Amex)
PayPal
Klarna
(More Info)
Apple Pay
(More Info)
Express checkout option with Paypal and Google Pay

How can I pay with PayPal?
PayPal is an online payment service that allows you to pay securely, easily and quickly. When paying via PayPal, you will be redirected to the PayPal page at the end of the ordering process on denim fabrik .de. If you are already a PayPal customer, you can log in there with your PayPal user data and confirm the payment. If you are not yet a PayPal customer, you can open a PayPal account during the ordering process and then confirm the payment.
After completing your order, you will receive an e-mail confirming receipt. You can find more information about PayPal at www.paypal.de

Create return

If you do not like an item, you can return the item to us within 14 days in unused condition. Of course you can try on the clothes.
Please note that used or damaged items cannot be refunded.
To create a return, go to your order information, you will find the link in your shipping confirmation email, or if you have created a user account in your order overview. There you can select the items you want to return and create a DHL returns shipping label. With DHL Retoure Online, the shipment does not include a return label. If you wish to return the item, you can either print out the return label yourself or use the QR code on your smartphone, which is used to print the return label in all DHL branches, so that you no longer need a printer ( mobile returns ). There are no additional costs for you to use Mobile Returns. Please note that the return link is only valid for 14 days after delivery.

If your order contains only reduced items, we will deduct the return costs of €5.90 from the refund of the purchase price.
As soon as we have received your return, we will process your return request within 1-3 working days and refund the amount to the payment method used. It may take a few days until you receive the amount, as this depends on your payment method / bank
is.

Please also note our information in our terms and conditions. There you have the legal information on the subject of shipping, returns, right of withdrawal, etc.

If you have any further questions or need help, please feel free to contact us.

What is the return policy?

A 14-day return policy applies to all purchases from denim fabrik .
Tags and/or labels may not be removed
The product must be unused and undamaged
Underwear and/or masks cannot be exchanged
Of course you can try on the clothes.
Germany :
For returns, we deduct the return shipping costs of €5.90 from the refund of the purchase price.

Austria :
For returns, we deduct the return shipping costs of €13.99 from the refund of the purchase price.

How many days right of return do I have?

Due to the statutory right of withdrawal, you can return the purchased goods within 14 days without giving a reason. Details on the beginning of the cancellation period, the form and the consequences of the cancellation can be found in the declaration of cancellation, which is part of our General Terms and Conditions.
Of course we offer you our voluntary return guarantee, ie you can return the unworn and undamaged items up to 14 days after receipt of the goods.

Can I exchange my order?

An exchange in the usual sense is unfortunately not possible. You must first send the goods back to us as a return and then reorder the desired item.

Will I be reimbursed for the shipping cost of my returned items?

Shipping costs are not refundable when an order is returned.
Germany :
For returns, we deduct the return shipping costs of €5.90 from the refund of the purchase price.

Austria :
For returns, we deduct the return shipping costs of €13.99 from the refund of the purchase price.
Please note that shipping in Germany is free for orders over €80 and in Austria for orders over €100.

Where is my refund?

The refund is always made in the same way as the original payment method.Once
Once we have received and processed your return at our warehouse, it may take up to 5 days for the refunded amount to be available on your original payment method. In the
As a rule, you will receive your refund within 8 days after the package has been handed over to DHL.

Didn't find the right answer?

Then you are welcome to contact us, we will be happy to help you.